Wrong meter number on water and electricity bill

We have been asking City of Tshwane to investigate our high electricity bill for almost a year and a half now.<br> After we have been logging complaints on the website and going in personally, making phone calls and sending emails. We have now established that we have the wrong meter number on our account and that we have been paying a neighbor's electricity all a long. All we are asking from the City of Tshwane staff is to correct the meter number on our bill but you have 6 people that's in the email and nobody bothers to let us know whats going on if we ask, but you do see each of them reading the email. We have been very lucky to have received 2 replies for this query with just a quick answer with no details from the staff. Where is the customer service and feedback here? Why does the staff all treat this query with no care, isn't there one person there that can take ownership and say, don't worry I will sort this out for you. Why is there emails and a website for City of Tshwane if you only log your valid concerns to ghosts??? Please take this method of your service away as it's a total waste of time! So fedup with this poor service.