Worst Customer Care

I have phoned in twice today with regards to my account, both times holding for about 30 minutes.<br> <br> The first time whilst telling the customer care consultant my situation, she just put down the phone in my ear.<br> <br> I phoned again for a second time, where the specific customer care consultant named Sally Makwela, conveniently told me that her system is not working, where she wanted to put on hold again. I requested that she does not as it already cost me an hour's worth of airtime.<br> <br> I then requested to speak to a manager. She told me there is no manager/team lead on premises. I asked her how that can be and told her she should not lie to me.<br> <br> She then told me that she will not help me and put the phone down again in my ear.<br> <br> I have questions with relation to my account