With out power for two days no response

After load shedding our power went of due to a problem with the transformer on the pole. We reported it at 14:00 and received a reverence 241/14 we called numerously and was informed that the call was escalated. At 19:00 that night still no power, we phoned again just to hear that a tecnition decided to make the status resolved due to load Shedding. We reported again and was promised that the matter was referred to the supervisor and escalated again, she would reported back to me with in 30 minutes....we are STILL WAITING and no power two days later. When we phoned again this morning we were promised that the technition will be with us first at 10:00 when he start his shift. When we phoned again at 11:00 to find out what is happening we were informed that the technition Frikkie marked the status as resolved. But no one came out once???? We phoned again to request to speak to the supervisor and I was told that she will phone back with in 30 minutes. Still Waiting and NO POWER FOR TWO DAYS. We are not allowed to work on Tshwane equipment but they just don't respond. They call them a service provider...WHAT SERVICE. EVERY ONE IS FED UP WITH THEM!!!