Water Restricted, paid but not fixed

My water was restricted on friday, 16 October 2015. I have paid my account on Monday 19 October.<br> Subsequently I have called the number provided to repair the service numerous times, but after holding on for longer than an hour each time and not getting through to anyone gave up.<br> I have also sent 2 emails in this regard and no feedback was given at all. I have been without water for almost 2 weeks even though I have subsequently promptly paid. The municipality seems to be quick to reduce water without providing remedial possibilities and no possible way to get this repaired. Very frustrated.