Water pipe burst for two weeks

I have a water pipe burst for almost two weeks now, with no help received. I have logged multiple calls with the city of Tshwane with regards to sorting out this issue, however every time I call in for feedback, i am advised that my calls are escalated. I don't owe the municipal on the account and still I have not received the services in which I pay for. here are the following references I received. ***, ***, ***, and ***.