WATER METRE LEAK

I logged a water leakage on 13th April. After escalating it twice and also logging a complaint on my e-tshwane account, still no resonse.<br> No inspection, no communication nothing. Every time I call customer services I am told that it will be escalated.<br> Today when I phoned I were informed that there should at least have been an inspection on 15th April already.<br> I were also informed that the Service level agreement is 3 - 5 working days. Currently we are standing at 9 working days.<br> We do our bit by recycling our water, however this leak is quite heavy, it makes a noise (cannot sleep sometimes) and the people cannot walk by the sidewalk, since it is becoming soggy and muddy.<br> When you call customer services the default message first is as follows: Did you know that the City of Tshwane was voted the best city in Gauteng to live in? Very difficult to believe this statement and makes me wonder how this was determined and the meaning thereoff.