water leakage

Kindly assist there was a water leakage which was reported on 03/11/2022 and repaired on 07/11/2022 Reported ref was W387627 they amount that was supposed to be cancelled it was supposed to be R13 255.57 and now the bill is too high which was caused by the leakage we have been going from pillar to post and now was is will to assist Account Number: *** Account holder A. M Ntladi