water cut

My water was cut last Tuesday, I hadnt recieved a bill as we have just moved in and where the bill is sent is to an address to an entire estate, so it would have been difficult to track the bill down as it is a new house and I was unaware it would be sent to the estate's address not my actual house address. Anyway we are liable for the account and were happy to pay it the minute we had an account. We went to Centurion's water and lights deparment last Wednesday and paid all outstanding amounts. I went to room 117 and was assured my water would be restored. Now we are a week, two phone calls and another visit later and my water has still not been restored! I am at the government's mercy and seems there is nothing I can do to have this problem sorted out as my requests are not being taken seriously at all!!!