Water bill unexplained by City of Tshwane, one month a water bill is over R50 000 in a household of two people, I'm not running a business or anything.

Good morning to the account department of City of Tshwane we have been complaining about our billing since last year September and we were promised it would be looked into and sorted, we had a spike in our bill from 40000 to 90000 in just one month now in January our bill is at 100000 we are tired of having this issue with city of Tshwane, they have come numerous time and they saw that the leakages were coming from outside whenever they tempered with the meter.. we were promised that out account would be looked into and sorted but nothing is happening except our bill still increasing. We have forwarded all statements to our lawyers and we will be letting them handle it from here onwards cause we are now being ********** by city of Tshwane.. please find time to read this and sort out the bill because there is no way the water usage can go up by 45000 in one month when it’s just two people in this house.. please send people to check the meter and when they do get here please let them inform us so we can also check cause last month we were promised they came and out bill is being sorted but the price keeps going up.. please attend to this matter ASAP

This matter has been going on since 2015 and till today no one at City of Tshwane has been able to explain the hick. 3 months ago my bill was about R+_ 25 000 and the next month R50 000, now in January the bill is over R100 000, every month I've made a debit order of R3 500 but still, the sad thing is no one is able to explain, I've been everywhere trying to understand but no answer, my request is the matter to be investigated please .