Very quick on Final Demand (costs), slow to update online accounts....

<p>The online accounts information does not update.</p> <p>I paid my full account on the 21/10/2016</p> <p>A final demand was issued 26/10/2016 (with costs)</p> <p>I made more payments which did not reflect on my account.</p> <p>Call Centre (Thobile Mkwa****) informed me 2/12/2016 that the fault is with me and the account should have been paid by the 14/10/2016.</p> <p> </p>