very poor service

I had recently bought a property and my first bill was an abnormally large amount. <br> I had then visited the Laudium office to try and rectify the matter. The lady that assisted me said the matter will be sent for an audit . I then had to continue sending emails for an update and to date did not receive feedback. My electricity was cut today without any notification. The lady that was on my property was extremely arrogant and refuse to give my mum , who was at home at the time her details. she instead said my mum can take down her registration number. My mum had tried to explain the situation to her and she said that is not her problem and went ahead and cut my electricity. This kind of service is not be allowed. People working at Government take their jobs for granted and only 1 in 1000 will actually try to help, this is a very sad state of affairs.