Useless service from Tshwane Municipality

We have been without electricity for 3 days. After numerous phone calls and follow ups no one could give us an update except to say that it was handed over to a technician. When we phoned this morning, we were told that the technician came and cleared the fault and closed the job card. The lady in the call centre then told us that the technician spoke to us upon clearing the fault, when requesting the phone number that he phoned on , they gave us a 012 number and the wrong physical address for such number. Needless to say the technician was not even at the correct address nor did they have the correct contact details. So once again another reference number was issued and a technician would be sent. Day 3 has come and gone and we are still without electricity. With an average monthly bill of R20 000 you would think that they would rush to assist.