Useless Service

I am at my wits end with COT! I have been trying to arrange a payment plan for over 2 months now. I have sent numerous emails to numerous people and I just get ignored, nobody has responded to me in 2 months! And when you call the landline number you can only select the self service options or emergency services. We received notices for 2 properties (a hotel & restaurant) that our services will be disconnected within 14 days if payment is not received. We are under lockdown, hotels & restaurants have not been able to operate fully for months now - hence me trying to setup a payment plan as we are in arrears due to the Covid-19 situation! Even so, we have made payment on both accounts every single month without fail. They are quick to send out notices of suspension but NOBODY is willing to assist with arranging a payment plan! 2 MONTHS, ZERO RESPONSE! Utterly shocking!!!