********* Behaviour towards the Elderly

To whom it may concern,

In August of 2020 my Auntie moved out of the address to which this account is linked. She wrote a letter to Customer Care via email to say that she would like to have the line disconnected. We received confirmation that the email was received. Her last statement she received was marked August 2020 which she received by post. No further accounts were received after that. She is elderly and infirm and has no way to access electronic statements.

As she did not receive any further statements, she assumed the matter was settled.

Last week, someone contacted her to say they were cutting off the electricity at her old address for non payment.

Noone lives there, and the electricity was switched off at the DB board last August, and yet, there are electricity charges (ESTIMATIONS) for this address. The reading at her old address was and still is 07706.

She should not be held liable for your estimations, especially when the electricity was not used.

She went to Customer Care at the Tshwane Centurion offices and they told her they could not help her and she should pay what she has used. She did not use this electrocity, no one did. No one lives there.

To take advantage of an elderly and infirm woman is ********* and unacceptable.

I want to please speak to a manager immediately regarding this case. She earns R6000 a month, now she is being told to pay R7700 for a service she never received.

Please revert with how to fix this immediately. Thanks so much,

Taiki Dimas on behalf of Klisina de Wit (Account No. ***)