Unconstitutional disconnection of Electricity by City of Tshwane

We had the misfortune of having our electricity meter disconnected on 6/01/2026 for an outstanding December '25 account for our Rates and Taxes! On e-Tshwane website, I noticed the banner stating that if Bill is paid on their e-Tshwane website portal that our electricity will be restored within 4-hours. I was quite happy with this promise and immediately paid and forwarded my POP for re-connection. We are still waiting..... (***) I phoned to follow-up at 4pm yesterday, 07/01/2026 and was informed by consultant that it is indeed ''false advertising'' as there is no way they can restore any service within this timeframe! It usually takes 48-hours!! Why is it on their website then? And to disconnect electricity for an outstanding bill for Rates and Taxes that we by mistake neglected to pay by due date 25/12/2026. On top of this the Service levy charge is another R1109-93 for a bill of R3343. How do you justify disconnecting a basic municipal service as electricity when no prior notice -or warning was issued to us in the holiday period that our electricity is going to be disconnected. According to the Constitutional Court this action is ******** and unconstitutional! Disconnection is NOT constitutional when: -No proper written notice was given -No opportunity to challenge -or make arrangements was offered -Action is arbitrary or punitive -Indigent status or inability to pay was ignored -The disconnection results in inhumane living conditions without consideration -The municipality failed to follow its own by-laws and credit control policy ANY OF THESE CAN MAKE THE DISCONNECTION ******** AND UNCONSTITUTIONAL. (As per ChatGPT - Joseph v City of JHB (2010))

CITY OF TSHWANE therefore transgressed on two occasions: 1. False advertising as per their Website 2. Did not provide ANY prior notice before disconnecting our electricity!