Unallocated payment

I **** a payment of R1000 on 30.06.2015 but it has not been allocated. I have made numerous calls. The call centre is useless. I have emailed the proof of payment. I drove to Tshwane on Friday. I was told that the payment has been allocated. But when I check online it has not been allocated. <br> <br> The municipality is threatening to cut my services although I have paid. Can people please do their jobs, I know government employees treat the public like trash.