Unacceptable service

<p>I have logged a call with ref868/21 on Friday the 21 October 2016 with the City of Tshwane hoping by today the issue would have been resolved. I have had no electricity for 5 consecutive days without any explanation from them beside been told the call is been given a Technician from Satuday and it has been escalated. I have spoken to do many people in their call centre last one been an agent by the name of Shiela Maja, who then refered the call to supervisor who identified himself as Jabu .</p> <p> </p> <p>Jabu promised that he will try to get hold of the other department and give me a call regarding the update but to this hour I am still waiting. No one is telling what's the real reason my call us not been attended to and how long it will still take them to attend as I have lost all perishable food in my fridge. I need to know when is this going to be resolved and what is the real reason my call is not being attended to.</p> <p>Five days without power is very unacceptable especially not knowing the real reason behind it. I need proper feedback and time when is my call going to be attended. </p>