Unable to buy electricity due to wrong billing

<p>1. I received my monthly municipality bill with twice the amount of bill i ussually receive. On 19 May 2017 i send an email requesting that they sort out their errors and send me the correct bill. Previous months my bill is about R500. This this it was over a thusand for one month.<br />2. Few days later on 23 May 2017 went to their office for the same issue of WRONG bill issued on 03 May 2017. Reference for consultation: 835490<br />3. Today 15 June 2017 I came went back to their offices again because there were zero changes on the wrong billing of R1 036.10 (issued on 03 May 2017). I was assisted by Refilwe who gave me this reference number: ********** 02<br />4. I was told my water meter will be monitored for 3 month before the WRONG billing could be reversed.<br />5. Unlike the previous WRONG billing of R1 036.10 this time a new bill for another month came out normal and correct R587. 87<br />6. Same morning today (on 15 June 2017) after consultation I made a payment of R1 100.00 , which covers the recent bill of R587. 87 and the previous bill which was WRONGLY billed and therefore was supposed to be plus minus the same R587. 87 like the recent bill.<br />7. Later today (15 June 2017) i tried to buy prepaid electricity but my account was LISTED to be in arrears. As a result am in darkness without electricity. The payment i made this morning (15 June 2017) has not reflect or .... don't know what is going on.</p>