Tshwane re connection

A pensioner I am friends with had his power disconnected on the 6 Feb 2026 due to not settling arrears that was due on 23 Jan 2026. The disconnection took place at 12:30 pm on a Friday afternoon. He immediately paid outstanding and I went to see them at Centurion Tshwane city council. They asked for proof of payment, emailed it. They received it and said the connection will be in 6 hours or so. Saturday came and nothing. Called Tshwane customer service. They asked for proof of payment again. Still nothing. It's now Sunday evening, and still no re connection. They have the facilities to disconnect 24 hours after the disconnection notice is printed, but have a ***** you policy to re connect. Lost all the food in two fridges already. This is the attitude of a dictator. Selfish