Tshwane municipality is useless

Sat 30 July we called to report an error on the prepaid meter, we were told there’s a 24 hour turn around time, we wait and no one comes on Sunday, we had electricity at the time but 4 days later it runs out and we still get an error on the meter. We call again, we are told technicians are not allowed to go into peoples houses at night so we wait until the morning, only to be told the issue has been resolved on their system, no one has come to my house, I decide to drive to their offices and when I get there I’m told someone will come they have sent a message I must wait for them, it’s 17:45 right now, no electricity I was on the phone for 45 minutes of which 30 I was holding for a consultant only to be told no one can come to assist me, they are just a call center they can’t tell when the technicians will be available they just send messages. The ****** electricity is expensive on top of that we don’t even have the electricity. They handle themselves as if we owe them. I mean the food in the fridge 🤦🏾♀️ I have been home this week and now I can’t even charge my devices. Kids have homework and studying they have to do in the dark 🤬