Tshwane Mistake / nothing we can do about it

On 22 March 2016 the electrical service to our residence was incorrectly cut. We have since logged a call 19:45 (503/22) and followed up twice. When logging the call Simon stated that it would take 6-8 hours to rectify.<br> <br> After following up with Victor 21:45 , who confirmed that our account is in good standing and he didn't know why this had happened - we called the dispatch (Ndumi) who would send the technician soonest.<br> <br> This morning 23 March we spoke to a lady claiming to be the supervisor on duty (Samkelo Sgalela) who was not allowed to give me any detail with which to escalate the call. She was not allowed to send an email or place a call to a manager to escalate the matter. She is also not allowed to give her manager's rank and file. She did however state that she did her job and put the phone down in my ear.<br> <br> Today is my wife's Chemo day, She's at home with no electricity after a Tshwane mistake. We understand that mistakes are made - we don't understand why it takes to long to rectify.