Tshwane Electricity - Poor service

We have been without power for three days now. Been disconnected wrongfully and have been reporting and following up a few times daily since Monday. The call centre agents have been great but the technical services side is poor. The job for reconnection have been assigned to a technician but it has not been done since the instruction was given. We have now lost all our perishables and my insulin as I am a diabetic. I want to know who will refund us for the food (meat, fish and veg) we have to through out? I do not have a money tree in my backyard you know!! I am very disappointed.