Tshwane Customers: FYI - New Elec Meter installations - what you need to know

I believe it is important for me to share with Tshwane Customers what I discovered today. For 2 months since 15 Jan 2015, I have 'battled' with Tshwane for anyone there to understand the negative impact of having my faulty conventional electricity meter removed and replaced with a new meter (bearing a new meter number), due to a lack of a concurrent process to update the Tshwane system to reflect the new meter number. Without customer intervention requesting a system update, online submission of electricity readings against the new meter will not be possible. Expect to receive an estimated electricity bill..... yes, displayed against a meter number which no longer exists! Despite numerous email communications to at least 4 different Tshwane departments and logged online queries, including a complaint to 'Disputes' and referral to 'Escalations', after 2 months had elapsed, someone had a light bulb moment, BUT only after I used the words 'Register' and 'Activate' the new meter number. So today (13 Mar 2025) I was informed and I quote "new meter to be updated on SAP and reading to be captured". SAP refers to the software CoT uses. During the course of today, I received 2 auto replies, one standard reply from 'support' and another three more from 'escalations', ALL of which were cut and pasted bearing the same Ref. No.; with what aim in mind we may ask? In my past and current experience, staff (nameless, faceless, silent) at the coal face in all Tshwane departments, are exceptionally skilled in the cut and paste function, but with no basic training in the SAP system (are they even aware it exists?), from an end-user perspective, the likelihood of such staff rendering meaningful assistance to / resolving system-related issues for customers, is highly improbable. My 2-month frustrating experience with non-action from a non-customer-centric municipality, will hopefully not be repeated at least in the short-term. I trust Tshwane customers will find my narrative of use down the line.