Tshwane: 2 years no client service, still waiting to access my account but I must pay blindly!

The "I-cannot-access-my-account" saga started in the year 2018. Please note it is yet to be resolved and we find ourselves in the year 2020.

I have requested via the Tshwane portal (LOGGED A TICKET ON THE SITE) to gain access to my property tax account in order to pay it, as statements were only accessible through their portal from 2018. (Postal services stopped-they want to save trees but not help paying customers-priorities.)

Last year I was informed, abruptly, that I owe Tshwane money and I will therefore be blacklisted. . . I have yet (2019 now) received any feedback nor assistance) and blindly paying an amount I thought would cover my property rate. You cannot assist me for a full year but you want money I owe you due to YOUR NEGLIGENCE?

2020 and I still have no clue how much I must be paying per month.

I cannot rate their service because there is NO SERVICE. 2 YEARS AND NO SERVICE.