They are either laying or absolutely unorganized

2 complaints. (1) They just cut your water/electricity without any notice<br> (2) They cut off our water without any notice, we didn't know there was an outstanding balance. My gf, who's the acc holder, spoke to their consultant, made a full payment and emailed it to them. After an hour she received an email from Tshwane that reads (reconnection requested). They said water will be reconnected within 4-6h. <br> During the same day and next day, we spoke to 4 consultants in total, who informed us that reconnection is requested. Then when nothing happened, i called them AGAIN, but the consultant (no. 5) said that he's got nothing on the system to say that we've paid! and so NO reconnection is requested! How come all these consultants make the same mistake? and how in the world they haven't received proof of payment although they've confirmed telephonically and via email that they did?!