The technical supervisor

We do don't have electricity at home for more than 3 days. When we call the electricity department we wait for 3 hours for them to answer the phone and you find people like Joseph who hangs the phone in the middle of a conversation. How rude. I believe this kind of people are tired. They should be fired and give people with respect their position. I called this number *** the whole day today. This I am taking further. The are people who will do a better job than Joseph. He doesn't know what Is customer Service. This kind must live the city of Tshwane municipality