Terrible service from city of Tshwane

<p>I had a pipe burst just in the meter on friday the 21st of July I reported the fault with them the same day on tuesday they came only to tell us that it's not their responsibility we must get our own plumber to fix. We reported that to them again that this is outside the yard and in their meter they logged another fault with a different reference number. When I folowed up with the fault they told me the call has been resolved it's a week ow I still don't have water. I pay my rates and water regularly </p>