Terrible service

On Saturday 30/05/15 I went to the office of 327 Pretorius street to pay elec account just to find out that no tellers are available and I need to go to a Pick And Pay to make the deposit which I did, Next best thing I go to the municipal office and ask the gentleman behind the desk to make sure that my electricity is only blocked and not disconnected which he than assures me me that it is only blocked and I can continue buying units, get home punch units in next best thing I FAILED FAILED FAILED pops out of the box guess what electricity has been disconnected from main box in the street report this matter to them on Saturday and was assured that assistance is on the way and will be sorted out Monday Morning @7 Its ****EN Tuesday Morning already and still no ****en feedback from anybody What the **** does these guys get paid for??? I am so flippen frustrated after wasting my airtime since Saturday nite and still no answer as to whaen I will get assistance how on Earth after paying these ppl R4000u would xpect to have lights at home. So ****en Quick to come and CUT your lights for late payments and so flippen delayed to reconnecting STORIES STORIES STORIES. i am FEDUP POOR SERVIVE