terrible service

<p>I have been trying to get hold of the City to assist with my water and lights account for the past 4 months. I have called the department several times and they all promise to get back to me but havent got any feedback from them. when the city changed its system of billing, i was advised to create an online profile where i can view my statements and make payments etc. I comp**** and the frustrating part is that they dont upload new statements. How am i suppose to pay for my account? You can do better than this please improve and treat us with respect as your clients.</p>