Swop of Smartmeter

Our household was installed with the Smart Meter without our knowledge on the 2nd March 2015. In June, we received a Demand for Payment letter, stating that they did not have our details on the system, but they demand a payment of R7000.00 immediately or our power will be terminated. We paid immediately. On the 18th June 2015 our account was pre-paid with an amount of R3000 when our power were cut. <br> After 2 days of fighting a technician was sent. It was confirmed that our meter was link to our neighbour account and their meter to our account. The technician was authorised to allow the meter to run into negative balance.<br> Since the 19th June 2015 up to today this was not rectified. If I do pay, I will pay my neighbour smart meter.<br> I have phoned more than 50 x and every time I am told that it is still under investigation. I don't know what your balance or outstanding payments are.<br> Sharon a manager, promised that it would have been fixed last Monday! <br> At this stage I want to replace to smart meter with any other pre-paid meter, I was told this is not allowed.<br> What should I do? Smart meters is extremely *********** and unprofessional!