Super **** service!!!!!

Water disconnected on Friday at 16:50. Paid and sent proof of payment to requested email addresses. First operator said reconnection will be done on Saturday morning. Phoned at 14:10 on Saturday because still not connected. Second operator said she sees the reconnection request and will escalate it. Phoned again at 15:35, third operator said there is no reconnection request. Technicians only work until 14:00 on Saturdays and the persons that receive emails only work Monday - Friday. Why say I can mail the proof?? Why say there is reconnection request if there is nothing??? And why escalate it if no one is working???