Subject: City of Tshwane – Unfair Billing, Daily Power Outages, and Damaged Electronics

I am extremely disappointed and fed up with the appalling service we receive from the City of Tshwane. Not only are we subjected to unjustifiably high electricity bills, but we also experience daily power outages — without warning, without explanation, and with zero accountability.

How does the City of Tshwane justify charging so much for a service that is completely unreliable? These outages are not just inconvenient — they are damaging lives and property. In my case, my gaming console was completely destroyed due to these constant, unregulated power cuts. That’s a direct financial loss caused by the City's negligence!

To make matters worse, the customer service is beyond unacceptable — calls are ignored, emails go unanswered, and complaints are brushed off. Residents are left in the dark — literally and figuratively — while Tshwane continues to send bloated invoices for a service they clearly cannot provide consistently.

This is not just bad service, it is abuse of residents who have no other choice but to rely on them. I demand:

A proper explanation for these ongoing outages,

Reimbur*****t or compensation for my damaged equipment,

A full review of our billing and tariff system, and

Accountability from whoever is in charge.

We are tired of being exploited. If this is not resolved urgently, I will escalate this to the Public Protector, media outlets, and regulatory bodies. Enough is enough!