Smart metering

Good day,

I made numerous calls to City of Tshwane with the same problem regarding my smart metering (prepaid Electricity box) that was not accepting the prepaid electricity. The first 2 requests that were logged were ref 150/3 (03/09/2017) & 126/8 (08/09/2017) when the technician was on site the problem was the same at both times, surely the 2nd time when the problem occurred he/she should have realized that the machine is faulty and they need to replace it, but no they went and did the same thing they did the first time.

Well my common sense told me that the machine needs to be replaced so I logged a 3rd request on the same day after the 2nd request was completed. The request was logged on E-Tshwane (3rd request on Friday 08/09/2017), to my surprise when I called on Monday 11/09/2017 the lady that answered said that the request was not assigned to a consultant, she gave me a ref ********** 2 and said the request would be assigned.

Query to E-Tshwane - dated 08/09/2017:

I am having numerous problems with my prepaid Electricity box, I logged two with ref 150/3 & 126/8 I was assisted and the lights is on for now. My problem is that I think the Box is faulty can it please be replaced with a new one.

It does not end here, I am so frustrated and angry I called again and logged another request on Monday 11/09/2017 and all I receive was another ref being 300/11. I spoke to several people at the Customer Care and even a team leader insisting on some kind of service but to no avail. Today is Tuesday 12/09/2017 and the machine has not been replaced.

What do I have to do to get this machine replaced?

Regards