Smart Meter funds not allocated by Tshwane

I made a payment to Tshwane towards my Smart Meter 10 days ago. Despite many phone calls and emails these funds have still not been allocated by Tshwane. I am illegitimately and unconstitutionally denied services for which i have paid. To try and deal with Tshwane is a complete waste of time - their staff simply do not care. This service should be privatized where citizens have choices and not be subjected to an *********** City Council. What recourse do we as citizens have when Government institutions do not perform their duties?