SERVICE AT TSHWANE MUNICIPALITY A DISGRACE!!

ACCOUNT *** My power has been disconnected on 23 July at approx.. 16:30 while I was not at home. I have reported the matter and immediately sent proof of full payment within the hour after I have been informed. I am without power for the 3rd day now. For the past 3 days I have made endless calls (holding the line for up to 40 minutes at a time) without any answer, sent 100s of sms messages to the appropriate cell numbers (with my account details), and reported the problem on their website (several times) – NO RESPONSE. I have also e-mailed the person who I’ve sent the original proof of payment (***) - no response. This is a disgrace. What can one do about this? Or is this just the kind of dreadful situation that we as have to graciously accept from these institutions? This lack of service is not only damaging but extremely stressful and (certainly) a reason for great concern. Please advise.