Review of City of Tshwane Municipality

Further to my email communication with m/s Monique Smith - Business & Supplier Support herewith find my review for the City of the Tshwane, (herein after referred to has (COT). Preamble CUSTOMER CARE -COT: In customer care there is vehement ability and emphatic denial to foster meaningful interaction and connection with the customer, in my case referred to has rate payer. failure to listen to the rate payer with no support and interest in the rate payer.. Customer Care with no knowledge of how to correspond with ratepayer. DAMAGE TO PRIVATE PROPERTY COT has failed to meet my needs and expectations and over the years acerbated and aggravated my problem / challenge to resolve my claims.. COT has a 'policy' for unwarranted delays.. The executive of COT , in this case, the City Manager and Executive do not belief in sending either an acknowledgement, nor a response nor a solution to my request to finalize my claims. Cot is notorious for absconding their responsibilities and have a negative attitude to response to my correspondence. COT ignore customer feedback. COT refuse to listen to customer. COT's communication is a major disgrace to, they have failed to inform me of their intention to outsource they legal assistance. failed to provide document in response to rejection of claim the MMC has failed to assist in resolving claims.