Prepaid meter faulty and no one coming out to fix

Meter number *** ref: 111-1<br> <br> I have reported a fault yesterday (Sunday) because our prepaid meter is not working at my home and now we have been in the dark for over 24 hours and every time we call they say the technician is on their way, but they are not and they promised they would come yesterday already . They keep giving us different stories at the call centre , either they escalate our fault, Someone is on their way, they have no stock of pee paid boxes, or they can't track out fault ref. I've called at least 30 times, emailed and facebook'd them. <br> <br> My son is recovering from surgery and we need warm water to clean his wounds! All of our food is going bad in our fridge ! I am also loosing business since I had a student that I have to cancel tonight because of this! <br> <br> How do we get someone out to our house today please? This matter is now urgent! They promised yesterday, now today, and no one is doing anything?? <br> <br> How do I sort this out?? <br> <br> Fault report ref at 4 pm on Sunday : <br> 312922 1111