PREPAID ELECTRICITY METERS

In March 2018, I app**** and PAID for the installation of a prepaid electricity meter (Tshwane), via “***”, contact person Mr Bain Jolly. My application of the meter was specifically to pay for what I use, since I have received shockingly high monthly accounts, even when there was nobody at home for extended periods of time. I was informed that the municipality reserves the right to issue accounts based on “guestimates”, since they do not take readings each month. After numerous enquiries about the status of the installation,I received a short email (I was only cc’d) addressed to a certain Annatjie (***), asking her to look into it. I have again sent some emails enquiring about when I can expect the installation, but received no reaction from either of them. It has been 16 months after I have paid for there “service” and meter, and still nothing has happened and I still have to pay the ridiculously high amounts charged towards my account?!