Pre-paid Electricity service down

23/08 since 6am City of Tshwane helpdesk indicated services to re-charge prepaid electricity is down. First we were told they had system problem. This is a high demand / High available system, of which should have a contingency plan ( Disaster recovery ) to fail over to, in the event of an outage. Helpdesk service is very poor as all they indicate is Tshwane technical team is working on the problem FOR 14 HOURS!!!! IMPOSSIBLE that high demand / high available system has no backup system to fail over to. No IT system is today is installed without it's backup. WE DEMAND TO KNOW WHAT HAPPENED, YOU HAVE BREACHED THE CONTRACT BASED ON POWER AVAILABILITY versus the turn around time for outage. Where is the manual method to generate the codes to recharge the pre-paid meter ??? IF we don't pay we are taken to the courts, but if they don't provide SLA / OLA agreed \ LEGAL signed contracts"funtional power then it's just a Technical problem.. WHAT IS YOUR EXCUSE CITY of TSHWANE Municipal services.. BY the way.. I am a IT systems engineer.. NO BS please"