Powerless for a week already & going strong

On the evening of the 26th of March 2015 we reported a power failure. The following day 2 workers were sent out to us to check our power in and outside of the property. They found no power inside and on checking the power cable outside the cable exploded. I was told this was not a 'power failure' but 'cable damage' and the correct person would be contacted and sent to fix it. <br> <br> After phoning again we were told someone would fix it by Saturday or Sunday. When we phoned on Monday we were told the case had been solved and it was not them but our power lines inside the property. <br> <br> We informed them no one had been here and that we were told it was cable damage. They assigned us a new reference number & told us someone would be coming out to fix it the following day. <br> <br> Since then we have phoned them everyday, twice a day even more and each time we have been told a technician has been assigned and would be coming to <br> fix it that day. Today is the 1st of April and still nothing. <br> <br> Take note that on Monday of this week in the evening the 'Electricity Division' vehicle came to fix a street light on the same pole as our broken cable!! But they weren't allowed to help fix our cable! <br> <br>