Power outage even when we are not sheduled for LS

Yesterday our electrical power has been cut of. I have phoned in to find out. They have confirmed that our account is up to date. I also said that its only my one premiss that have no power. We are not scheduled for load shedding. They said they need to assign a contractor/technician to come and have a look at the problem. <br> I phoned in 24 hours later, and they told me no contractor/technician has been assigned yet.. They couldn't give me a estimate time when they will sort this problem out. they gave me a reference nr 395/28<br> This same problem happened a week ago. We had a electrician out and they said one of the phases is not working.