Power Outage almost 24 HRS

I have been making contact with the call centre since yesterday at 17:00 when the power at my house went out and since then I have been making follow up calls right through the evening and today without any concrete feedback, after 29 calls, 2 sms'e, web form queries i still have not received any update on when this will be fixed. Initially i was told 10 hours, it has now been almost 24 hours and still no power. The stories of the consultants are inconsistent and everyone gives a different story not to mention that the phone was put down while i was busy with the follow up more than once. To top it off it takes you 20 minutes to get through, so not only is it telephone bill costs but also food and i had to take a day off to try and figure out what is going on to no avail!!!