Power failure

<p>On December 16, we experienced a power failure from around 10:00 am. Thinking it was a general power failure and that all houses were affected, the power failure had not been reported immediately. Around 17:00 a call was logged to inform them about the power failure which had only affected our house. I was given a reference number and was told it could take 8-10 hours, which is ridiculous. At around 22:00 another call was logged to inquire if a technician had been sent out. Firstly I had been given a wrong reference number during my initial call and secondly the guy who assisted me the first time did not issue the problem to any technician so my logged call was not attended to. The guy who assisted me at 22:00 said he would send the query through tonthe technical department so a technician could be sent out to assist us. It is now December 17 and we have still not received any assistance. </p> <p>What is the point of calling municipality if they not bothered in assisting us.</p>