Power failure

I have a problem of a power failure since yesterday 2016/01/20 I reported the matter and my ref number is 499/20<br> I have not received any help yesterday but these people they work standby shifts, I then sent a complain to customer service today morning until they sent an artisan to my house of which he did not assist because he says its not his department <br> <br> What I want find out is must I always complain every time for electricity department to assist us? Really no one can stay even one day without lights <br> <br> Can someone intervene in this matter before my food can get damaged. <br> This is not the first time this problem happens can they please do something that will last forever than to complain every year with the same issue. Last year it happened and it took 2 days for them to fix after complaining to a municipal manager. <br> Im really not happy about the service Im receiving from electricity department<br>