Poor Service from City of Tshwane.

On Wednesday, 14 March 2018 at 18:44 I logged a call via the Tshwane customer care to report that my electricity has been switched off, to date, 18 March 2018 this matter has not been resolved. Since then I have been calling to following up and have been unsuccessful with receiving proper feedback on the status of my situation. I was told that it would take 8 to 10 hours for a technician to be dispatched to attend to this matter and still nothing has been done. Friday, 16 March 2018 at 08:26, I have sent an email to their customer support for further assistance and nothing came of it. It is now longer than 96 hours without electricity and still this matter is unresolved. This is pathetic service from their side. Why even bother reporting a call if they don't provide the necessary assistance. This has caused excessive inconvenience for me and a great deal of money loss, as I had to get rid of everything in my fridges and freezers. At this stage I am very frustrated and feel to take this matter even further as I don't get the proper assistance that is required. We as account holders pay excessive amounts of money to have a comfortable life with electricity and should also be provided with proper service when required. Also, the call centre provides false information to inform people that problems reported will be attend to within a certain time which they do not adhere to at all. I feel that every account holder at City of Tshwane should be made aware of this matter, as I am sure that I am not the first nor the last person that is complaining and upset about the poor service provided by them.