Poor service delivery

<p>Good Day,</p> <p> </p> <p>I have logged a call with city of Tshwane on the 02 may 2017 09.23.28 for the pole that was hit by a car and broke the wire that was balancing the pole.I have received feedback immeadiately with the call ref number for the estimated time for the job to be completed on the 5th of May 2017 to the 6th of May 2017.They didnt deliver as they promised and I did follow up on email which didnt get any r`espond.I have been doing follow-up's till yesterday and evrytime I do follow up the different person picks up the call and create the new service request.What I would like them to do is just to come and see how much damage because is electricuty and has affected street lights.The pole is a little bit loose and just in front of my gate.I even sent them the photo but I dont think they understand that they need to work on the committed time.Electricity is 24/7 and this could have been solved<br /><br /></p>