Poor service

Very poor service when the power is our. After 18 years they are telling us that our account is wrong and we have the wrong pole number and can't find the address after we send them pin locations and directions and contact detail now after 24 hours they telling me we have to go to Akasia to fix everything to get our power back on. And this everything after 18 years. Needless to say a couple of years back when they wanted to cut the power there was no problem finding to pole.