Poor service

I reported a water leak that appeared next to my water meter about 3-4 weeks ago. About 3 days later I received an sms notifying me that the leak has been fixed. I arrived home only to find that nothing had been done. I reported for the second time. Received an email alerting to the fact that my query had been escalated. Recently, about 3 weeks later, I logged in a new query for the same issue. About 4-5 days later, nothing has been done. Yet when the municipality account is in arrears, they are quick to make threats of termination to services. REF e-Tshwane Support Ticket - *** call ***, Dear MAVIMBELA, D J, Thank you for logging your query with City of Tshwane, Your request number is: ***.