Poor service

I have been a victim of poor service from City of Tshwane, My electricity was disconnected for no reason and I get to find out 3 weeks later whilst I still complaint.The disconnection took place on the 25th of Feb and I paid my account the following day and sent proof of payment to them but still today I still don't have electricity.I called their call center a number of times to and realized that my cell phone bill is way up.The only response that you will get from them is that \ we have escalated your your concern"for 3 weeks I've been hearing the same story and nothing happens you can't speak to anyone who has first hand information if the job is done or not and you also do not get feedback on why is it taking long to sort out your concern.<br> I honestly think that this department needs a full make over"