poor service

On monday our power went off after searching for the problem it was foundbon the box outside the feeder wire melted and the switch got fried as they say.so we reported it then on wednesday the came to our complex but didnt even come in turn and left the security called us to let them in everything,we have 2 small kids and are standing on day 4 and still not fixed,wen i call they tell me they cant give me cell numbers cause they dont have of the contractors nor a disbatch number they can only send a email to them,no hot water cant cook food this time of month who has money for takeaways and its so unhealthy,so we eating samwitches my kids need nutrients and what about bathing,this is poor service from the municupality 4 days going 5 will be tomorrow then its weekend .cant believe this realy pathetic